k8x8 Privacy Policy — How We Protect Your Data
k8x8 is committed to safeguarding the personal data of all players in Bangladesh. This policy explains what we collect, why we collect it, and how we keep it safe.
Our Privacy Commitments at a Glance
256-Bit SSL Encryption
All data in transit between your device and k8x8 servers is encrypted using 256-bit SSL.
No Sale of Personal Data
k8x8 does not sell, rent, or trade your personal information to any third party for their own marketing use.
Your Right to Access
You may request a copy of your personal data held by k8x8 at any time by contacting our support team.
Right to Erasure
Subject to our legal obligations, you may request deletion of your personal data when your account is closed.
Cookies Used
k8x8 uses essential and analytics cookies to improve platform performance and your experience.
Marketing Opt-Out
You may opt out of promotional communications at any time through your account settings or by contacting support.
1. Introduction
k8x8 ("we", "us", "our") operates the online gaming platform accessible at k8x8.org. We are committed to protecting the privacy and personal data of all individuals who interact with our platform, including registered players, prospective players, and visitors. This Privacy Policy explains what personal data we collect, how we use it, with whom we may share it, and what rights you have in relation to it. Please read this policy carefully. By registering a k8x8 account or by continuing to use the k8x8 platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all services offered through the k8x8 platform, including sports betting, live casino, slots, fishing games, bingo, promotional offers, and customer support interactions. It applies regardless of whether you access k8x8 via a mobile browser, desktop browser, or any other means. If you have questions about this policy or your personal data, please contact us at [email protected].
2. Information We Collect
k8x8 collects personal data in the following categories. We collect only what is necessary to provide the platform services, comply with applicable legal obligations, and maintain the safety and integrity of our gaming environment:
Registration Data
Your full name, date of birth, mobile number, and any username or display name you create when opening a k8x8 account. Date of birth is collected for mandatory age verification (21+).
KYC and Identity Documents
Government-issued photo identification (e.g. National ID card, passport) and proof of payment method ownership collected during the KYC verification process. These documents are stored securely and are used solely for identity and age verification purposes.
Transaction and Financial Data
Records of all deposits, withdrawals, bonuses, and gaming activity conducted through your account, including the payment method type (e.g. bKash, Nagad) and transaction amounts in BDT. k8x8 does not store bKash PINs, Nagad mPINs, card numbers, or CVV values.
Device and Technical Data
IP address, device type, operating system, mobile browser version, session timestamps, and general location data (country/city level, derived from IP). This data is used for security monitoring, fraud detection, and platform optimisation.
Communications Data
Records of your interactions with k8x8 customer support, including messages, complaint submissions, and any documents or screenshots you provide to support staff. These records are retained for quality assurance and dispute resolution purposes.
3. How We Use Your Information
k8x8 processes your personal data for the following purposes. We process data only where we have a lawful basis for doing so, as described in Section 4 below:
- To create and maintain your k8x8 account, verify your identity and age (21+), and process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
- To provide the platform's gaming, betting, and entertainment services, including personalised game recommendations and promotional offers where you have not opted out.
- To carry out anti-money laundering (AML) checks, fraud detection, and responsible gaming monitoring as required by our operating obligations.
- To respond to your customer support enquiries, resolve disputes, and communicate important account-related notifications such as security alerts and policy updates.
- To improve the platform's technical performance, fix bugs, optimise mobile loading speeds, and analyse aggregated usage patterns to guide product development.
- To send you promotional communications about bonuses, seasonal offers (such as BPL season promotions, Eid special offers), and new game launches — but only where you have not opted out of marketing communications.
4. Legal Basis for Processing
k8x8 processes your personal data under one or more of the following lawful bases:
- Contractual necessity — processing required to fulfil our obligations under the Terms and Conditions you accepted when registering your account, including account management, payment processing, and service delivery.
- Legal obligation — processing required to comply with applicable anti-money laundering rules, age verification requirements, fraud prevention obligations, and any requests from lawfully authorised regulatory or law enforcement authorities.
- Legitimate interests — processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where these interests are not overridden by your rights and interests.
- Consent — where we rely on your consent (for example, for optional marketing communications), you may withdraw consent at any time by updating your communication preferences in your account settings or by contacting support.
5. Sharing Your Information
k8x8 does not sell, rent, or trade your personal data. We share personal data with third parties only in the circumstances listed below, and only to the extent necessary for the stated purpose:
- Payment service providers — we share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners to process your deposits and withdrawals. These providers are bound by their own privacy policies and are not permitted to use your data for any other purpose.
- Game content providers — game studios such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming may receive anonymised or pseudonymised session data necessary to serve game content, detect cheating, and confirm RNG integrity.
- Legal and regulatory authorities — where required by applicable law, court order, or lawful regulatory request, k8x8 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities. We will notify you of any such disclosure where we are legally permitted to do so.
- Identity verification and KYC service providers — k8x8 may use third-party KYC verification tools to assist with age verification and identity checks. These providers process only the data necessary to return a verification result and are contractually bound to data security standards.
6. Payment Data and Financial Security
All financial transactions on k8x8 are conducted in Bangladeshi Taka (BDT) through our integrated payment partners — bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a deposit or withdrawal, you are redirected to or interact with the payment provider's own interface. k8x8 receives a transaction confirmation from the payment provider but does not receive, store, or process your mobile banking PIN, mPIN, card number, card expiry date, or card CVV.
Transaction records — including deposit amounts, withdrawal amounts, payment method type, and transaction timestamps — are retained on k8x8's servers as part of your account history. This data is necessary for financial reconciliation, dispute resolution, AML compliance, and responsible gaming monitoring. All financial data is stored on encrypted servers and access is restricted to authorised personnel only.
7. Cookies and Tracking Technologies
k8x8 uses cookies and similar tracking technologies on its platform to improve performance and your experience. We use the following types of cookies:
- Essential cookies — required for the platform to function correctly. These include session authentication cookies that keep you logged in during a gaming session, and security cookies that help detect suspicious activity. Essential cookies cannot be disabled.
- Analytics cookies — used to collect aggregated, anonymised data about how players navigate and use the platform. This helps us identify technical issues, understand which features are used most, and improve the overall player experience. Individual player behaviour is not tracked at a personal level.
- Preference cookies — used to remember your platform settings and preferences between visits, such as language preferences and display settings.
You may disable non-essential cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. k8x8 does not use third-party advertising cookies or cross-site tracking cookies.
8. Data Retention
k8x8 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply: account registration data and KYC documents are retained for the duration of your account and for a minimum of 5 years following account closure, in line with anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of 5 years from the date of each transaction. Customer support communications are retained for 3 years from the date of the last interaction.
Once the applicable retention period has expired and there is no longer a legal basis to retain your data, k8x8 will securely delete or anonymise your personal data. You may request early deletion of data that is not subject to a mandatory retention obligation by contacting [email protected]. k8x8 will respond to all data deletion requests within 30 days.
9. Your Rights Over Your Personal Data
As a k8x8 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days:
- Right of access — you may request a copy of all personal data k8x8 holds about you, free of charge, in a readable format.
- Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
- Right to erasure — subject to our legal retention obligations, you may request deletion of your personal data, particularly where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent.
- Right to object — you may object to our processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may be able to demonstrate an overriding legitimate ground.
- Right to data portability — you may request your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible.
k8x8 will not charge a fee to handle any data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. If you are not satisfied with our response to a data rights request, you have the right to raise a complaint with us directly and to seek independent legal advice.
10. Security of Your Personal Data
k8x8 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include: 256-bit SSL/TLS encryption for all data in transit between your device and k8x8 servers; encryption of sensitive data at rest on k8x8's databases; strict access controls ensuring that only authorised k8x8 personnel with a legitimate operational need can access personal data; regular security reviews and penetration testing of platform infrastructure; and automatic session timeouts after periods of inactivity to reduce the risk of unauthorised account access.
Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, k8x8 will notify affected players without undue delay and take all reasonable steps to mitigate the impact of the breach. You can help protect your account by using a strong, unique password and never sharing your login credentials with any other person.
11. Children and Minors
k8x8 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes mandatory age verification, and we reserve the right to request documentary proof of age at any stage. If k8x8 becomes aware that personal data has been collected from an individual under 21, we will immediately close the account, delete the personal data, and forfeit any associated funds in accordance with our Terms and Conditions. If you are a parent or guardian and believe that a minor has registered a k8x8 account, please contact us immediately at [email protected] so that we can take prompt action.
12. Updates to This Privacy Policy
k8x8 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform services. When we make material changes, we will update the "Last updated" date at the top of this page. Where the changes are significant, we may also notify active players via in-platform notification or by contacting the registered mobile number. Your continued use of the k8x8 platform after the updated Privacy Policy has been published constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is being protected.
13. Contact Us About Your Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how k8x8 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day, and Independence Day. All privacy-related enquiries are handled with strict confidentiality.
Explore k8x8 With Confidence
Your privacy is protected every step of the way. Now that you know how we safeguard your data, feel free to explore the full k8x8 platform.